When you call customer service, we use a billing program called SAMSON/TELEGENCE which pulls all your "relevant" information up for the representative.
-Sattelite view of your billing address
-Sattelite view of your current location and distance from home.
--Issues at your location
-Analysis of prior 3 months usage and suggestions for "savings"
-The type of handset in use
--Ongiong issues with the handset
This is where it gets a bit more interesting.
All technical support agents have a series of controls on the lower right hand corner that are specifically designated for LAW ENFORCEMENT only.
The controls are as follows:
-Power On Handset
-Record Microphone Audio
-Record Camera Snapshot
-Record 30sec Video
-Record 1min Video
-Record 5min Video
What I am saying is that even if your phone is off, we can turn it on and watch you.
These programs are based on CarrierIQ software, and run in the background. You will not have even noticed your phone being powered on.
ANY and ALL ENTRY-LEVEL agents have full access to this feature.
The monitoring side of the program is only to by used "at the request of law enforcement," and anyone caught accessing the features without authorization would be severely punished.
HUMANS are HUMAN, and will always break rules.
I just want to let all of you know that at anytime, anywhere in the world, we can listen, watch, and stream video (depending on the "G" connection)
In order to prevent this, you must REMOVE THE BATTERY.
The people that have access to this info are not law enforcement, or government officials trying to protect you.
The people who can listen and watch you are ENTRY-LEVEL non-college grads WORKING IN A TECHNICAL SUPPORT CALL CENTER IN ALBUQUERQUE, NM
These uneducated people find hilarity in things like caputuring people's personal moments such as using the restroom etc.
You're all a big joke, walking around with your portable microwaves, rfying yourselves while being mocked by those who watch you.