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Wells Fargo nightmare
Sarah
Registered User
User ID: 257528
03-19-2017 07:39 AM

Posts: 13,704



Post: #31
RE: Wells Fargo nightmare
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Wow, sorry for your troubles. I had some charges show up on my statement that weren't mine, went into the branch, showed them which ones and they deleted them immediately and refunded the money to my account.

Good luck.

LoP Guest
lop guest
User ID: 382820
03-19-2017 09:00 AM

 



Post: #32
RE: Wells Fargo nightmare
I had an account with "Wells Fraud-go" for approx 3 months, cash deposits only, no withdraws as I was building up funds for a car purchase, seperate from my other account at BofA.
When the day came for me to withdraw (approx 2/3rds) of the account, I was denied. Denied my own money. I was informed that I was not considered a "valid customer" because I had not had the account more than a year!
They outright refused my withdraw - of MY own money.
Things escalated with the teller and her supervisor, before finally I ended up in the branch managers office..where they agreed to close my account and issue me a bank check (WTH right??) that I then had to take to BofA and cash....
The entire company is a cluster. Worst of any bank I have ever dealt with and the problems are systemic!

OP, you may want to consider talking to an attorney/lawyer..if they are refusing to investigate blatantly obvious criminal activity, I am certain that is something covered under the terms of service provided with your mothers checking account when she opened it. You may also wish to go file a Police report, to get things documented in the event you need it later on. Good luck.
silversides staff
Truth Prevails
User ID: 148291
03-19-2017 09:34 AM

Posts: 49,412



Post: #33
RE: Wells Fargo nightmare

The Four Freedoms
[Image: iwo-jima-flag-raising-o.gif]
LoP Guest
lop guest
User ID: 408339
03-19-2017 11:16 AM

 



Post: #34
RE: Wells Fargo nightmare
aha  Wrote: (03-19-2017 05:09 AM)
So my mother loses her wells fargo debit card... called the bank when she realized it.

Looks at her statement and goes wtf?

Someone deposited two fraudulent checks into her account. Using mobile deposit.

I have never heard of this before. An application that you can download and use your phone to deposit checks.

And then the person that deposited the checks, went on a shopping spree with my moms card. Her own money that she had in her account is gone. And her balance is in the negative thousands.

Of course those two checks bounced and she got a letter from the bank... saying that she is the one that did these transactions.

My sister went with her the first time to the bank. The bank blamed my mother for everything. Absolutely nothing has been done. They just closed my moms account and want her to pay everything back.

I called today trying to get to the fraud department. The rep told me to go to one of the branches and that she cant do anything for my mother. I asked to speak to her supervisor. She tried to transfer me for 30 minutes and then transferred me to their fraud department.

Once again I get a nasty woman from their fraud department. Who told me, that she cant discuss anything over the phone with me. And that I need to go to the bank and have one of the bankers call the fraud department. Which I informed her, we have already done and nothing was accomplished. The banker made my mother cry. She is so stressed out and in a lot duress.

This time on Monday I am going with my mother. Going to record our conversation and give them hell. And if they are going to give me the run around again. I will take them to a small claims court, write to BBB and other agencies.

This is beyond ridiculous. What is going to the branch going to do?

Fraud department cant tell me what they have and have not done over the phone, really?

She tried opening another bank account. However, after this incident now bank will open one with her.


Do you guys have any other suggestions or would like to comment? go right ahead


thanks

Too late now, but she should have stopped doing business with them when their major fraud of their employees hacking their own customers' accounts, was revealed.

Becuse of that fraudulent activity by them, maybe a lawyer could get this fixed, but also at a cost.
LoP Guest
lop guest
User ID: 397281
03-19-2017 01:47 PM

 



Post: #35
RE: Wells Fargo nightmare
If your judges are allowed campaign donations, you are in for a hard row in court.

They contribute handsomely in Arkansas to mortgage judges and they don't lose a case. Even when they lie in writing to the judge at least three times and are caught by the judge. My brother bought a home from Wells Fargo at auction. Paid outright.

Couldn't move into the house for three years, Wells Fargo didn't pay a dime.
LoP Guest
lop guest
User ID: 411265
03-19-2017 03:05 PM

 



Post: #36
RE: Wells Fargo nightmare
CPL  Wrote: (03-19-2017 05:36 AM)
FDIC insurance limits

Current FDIC insurance covers a depositor for $250,000, but through our convenient,
automated service you get even more protection. At Wells Fargo Advisors, cash deposits are covered by FDIC insurance for a total of at least $750,000 if you are enrolled in our Bank Deposit Sweep Program.* Through this program, uninvested cash balances (principal and interest) are automatically deposited, or “swept,” into three affiliate banks. Depositors are covered for up to $250,000 per owner at the first affiliate bank plus $250,000 per account in each of the two additional affiliate banks – triple the coverage you would receive at one bank.

For example:

Individual accounts (i.e., one owner)

— Cash sweep deposits are insured up to $750,000.

Joint accounts (i.e., multiple owners)

— Cash sweep deposits are insured for up to $1 million in the case of two owners — plus an additional $250,000 for each additional owner.

Trust/transfer-on-death (TOD) accounts

— Cash sweep deposits are insured for up to $750,000 in the case of one owner/one beneficiary — with additional insurance coverage for each additional owner/beneficiary combination (e.g., with two owners and two beneficiaries, the total is $1.5 million).

FDIC covers things like bank failure or a bank robbery.

It does not cover fraud/theft on individual accounts.

Wells Fargo will have 3rd party insurance though.


Also, federal law protects you but is limited. This breaks itdown:


https://consumercomplianceoutlook.org/20...transfers/
jcab2000
Registered User
User ID: 402822
03-19-2017 03:11 PM

Posts: 7,189



Post: #37
RE: Wells Fargo nightmare
Have you contacted the police? That will get Wells Fargo to investigate a little harder.

The entire cancer industry exists to protect the corporations that are manufacturing products that cause cancer.
LoP Guest
lop guest
User ID: 339726
03-19-2017 03:11 PM

 



Post: #38
RE: Wells Fargo nightmare
I had a Wells Fargo mortgage on my second house, which I sold because I wanted to downsize plus I disliked Wells Fargo and the way they did business. Paid off the mortgage, and bought my present house for cash (no more mortgage). I vowed never to use Wells Fargo again for anything. This was 12 years ago.

Thanks for the thread, OP. I wish your mother the best at getting this fiasco resolved. Word should go out to one and all NOT to use Wells Fargo. Period.
jcab2000
Registered User
User ID: 402822
03-19-2017 03:13 PM

Posts: 7,189



Post: #39
RE: Wells Fargo nightmare
LoP Guest  Wrote: (03-19-2017 03:11 PM)
I had a Wells Fargo mortgage on my second house, which I sold because I wanted to downsize plus I disliked Wells Fargo and the way they did business. Paid off the mortgage, and bought my present house for cash (no more mortgage). I vowed never to use Wells Fargo again for anything. This was 12 years ago.

Thanks for the thread, OP. I wish your mother the best at getting this fiasco resolved. Word should go out to one and all NOT to use Wells Fargo. Period.

Or any other major bank. Use credit unions.

The entire cancer industry exists to protect the corporations that are manufacturing products that cause cancer.
LoP Guest
lop guest
User ID: 411251
03-19-2017 03:30 PM

 



Post: #40
RE: Wells Fargo nightmare
Why on Earth do people use banks? I've been with the same credit union for 42 years. I've never had a regular bank account. I've only borrowed money once when I was 19. They've changed their name 3 times and merged with 2 other smaller credit union over the years. The only time I've been charged a fee is when I ask for more than one bank check in a day to pay a bill (bank checks are better and doesn't have my account number printed on it). I opened an account at another credit union a few years ago so I wouldn't have have too much over the $250k FDIC insured limit in either.

Why in the hell would someone pick a bank over a credit union?
LoP Guest
lop guest
User ID: 411273
03-19-2017 03:56 PM

 



Post: #41
RE: Wells Fargo nightmare
LoP Guest  Wrote: (03-19-2017 03:30 PM)
Why on Earth do people use banks? I've been with the same credit union for 42 years. I've never had a regular bank account. I've only borrowed money once when I was 19. They've changed their name 3 times and merged with 2 other smaller credit union over the years. The only time I've been charged a fee is when I ask for more than one bank check in a day to pay a bill (bank checks are better and doesn't have my account number printed on it). I opened an account at another credit union a few years ago so I wouldn't have have too much over the $250k FDIC insured limit in either.

Why in the hell would someone pick a bank over a credit union?

you paid cash for your horse & buggy?
Blueacres nli
lop guest
User ID: 411266
03-19-2017 04:07 PM

 



Post: #42
RE: Wells Fargo nightmare
Do you have anything equivalent to our financial ombudsman in the US? Here in the UK we use his department to take the banks on in our interests.

http://www.financial-ombudsman.org.uk

Popcorn
LoP Guest
lop guest
User ID: 334332
03-19-2017 05:12 PM

 



Post: #43
RE: Wells Fargo nightmare
The new chip cards are intended to place responsibility on the weakest link. If the merchants where items were purchased are compliant with ebt machines the customer is usually the weakest link. Most merchants are being required to purchase mandatory insurance now for liable cases. I would keep pressuring the fraud dept. at the bank, file a police report, and contact the merchants where/if items were purchased and find out what their security protocols are and how their employees are trained to apply them etc. and tell them there has been a fraudulent purchase and ask for refund and if they have insurance to cover it. They may be more likely to work with you than Wells Fargo. The banks no longer want to shoulder the responsibility, but that does not mean we should let them get away with it.
LoP Guest
lop guest
User ID: 407912
03-19-2017 05:18 PM

 



Post: #44
RE: Wells Fargo nightmare
LoP Guest  Wrote: (03-19-2017 06:20 AM)
aha  Wrote: (03-19-2017 05:09 AM)
So my mother loses her wells fargo debit card... called the bank when she realized it.

Looks at her statement and goes wtf?

Someone deposited two fraudulent checks into her account. Using mobile deposit.

I have never heard of this before. An application that you can download and use your phone to deposit checks.

And then the person that deposited the checks, went on a shopping spree with my moms card. Her own money that she had in her account is gone. And her balance is in the negative thousands.

Of course those two checks bounced and she got a letter from the bank... saying that she is the one that did these transactions.

My sister went with her the first time to the bank. The bank blamed my mother for everything. Absolutely nothing has been done. They just closed my moms account and want her to pay everything back.

I called today trying to get to the fraud department. The rep told me to go to one of the branches and that she cant do anything for my mother. I asked to speak to her supervisor. She tried to transfer me for 30 minutes and then transferred me to their fraud department.

Once again I get a nasty woman from their fraud department. Who told me, that she cant discuss anything over the phone with me. And that I need to go to the bank and have one of the bankers call the fraud department. Which I informed her, we have already done and nothing was accomplished. The banker made my mother cry. She is so stressed out and in a lot duress.

This time on Monday I am going with my mother. Going to record our conversation and give them hell. And if they are going to give me the run around again. I will take them to a small claims court, write to BBB and other agencies.

This is beyond ridiculous. What is going to the branch going to do?

Fraud department cant tell me what they have and have not done over the phone, really?

She tried opening another bank account. However, after this incident now bank will open one with her.


Do you guys have any other suggestions or would like to comment? go right ahead


thanks

This mobile deposit thing sounds stupid, Doing everything by smartphone will prove to be our dumbing down.

We cant have high technology and nice things till someone has the balls to rid the earth of immoral people

jcab2000  Wrote: (03-19-2017 03:11 PM)
Have you contacted the police? That will get Wells Fargo to investigate a little harder.

police wont do anything.

about one year ago

i had someone give me a check.

i went to cash it and asked the teller if it was good or not.

she cashed it and told me, she cant tell me... because it was a bank from a different bank... so a week later i get the check back in my mail and the money was taken out of my account.

the person that gave me the check... wrote a check out to me on a closed account.

i filed a police report. 9 months later, nothing has been done

and when i called to see what is going on with the investigation.

the head of the police department for forgery told me... that she has more important things to investigate. transaction that are over millions of dollars and mine is not important. that i should take the person to court or wait three years for the police to take a look at it.
LoP Guest
lop guest
User ID: 411280
03-19-2017 05:23 PM

 



Post: #45
RE: Wells Fargo nightmare
jcab2000  Wrote: (03-19-2017 03:11 PM)
Have you contacted the police? That will get Wells Fargo to investigate a little harder.

chuckle

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